Did you know that 1 in 10 people worldwide are dyslexic (a cognitive disorder related to reading and speech)? This doesn’t mean that they’re not smart or verbal—it just means that they have trouble with the written word.
Even if you haven’t heard of the Peter Principle, you’ve almost certainly observed it.
"Reciprocating my customers' loyalty is something that I'm dedicated to; I wouldn't be here without them." Spoken like a customer service hero, Johnny Cupcakes!